All furnishing orders are fulfilled by our trade partner SideDoor.
Furnishings are listed at internet minimum pricing, guaranteeing the lowest available online pricing.
All sales are final unless damaged during transit.
SideDoor will handle all logistics and customer service regarding shipping and delivery of your purchases and will answer all questions regarding your order directly, including any issues that may arise between purchasing, delivery and installation.
Please do not contact Avec Interiors after placing your order regarding shipping, delivery or installation.
Click below for frequently asks questions regarding pricing and shipping.
Prices shown have standard threshold delivery shipping costs already included. There are no additional shipping charges added at checkout, unless you choose to add White Glove Delivery service.
Threshold Deliveries will be protected from the weather by placing them in the closest dry area (porch, garage or inside the closest door of the dwelling). It does not include bringing your order inside, or any assembly. For that, please add on the White Glove Delivery service during checkout.
White Glove Delivery includes bringing in the delivery to the desired room, unboxing, light assembly, and removal of all the packing material. Two flights of stairs are also included in this service.
SideDoor does not accept returns, cancellations, or exchanges, as all pieces are shipped directly from the manufacturer. All sales are final. Please Note: Customer must inspect all items at delivery (even if the delivery is threshold) and notate any damages before the delivery driver leaves for a damage claim to be accepted. We will need pictures of both the damage and packaging within 48 hours of delivery to initiate any replacement or repairs.
If you receive your order and there is damage or a manufacturer defect, please contact SideDoor customer service as soon as possible at email@example.com. The SideDoor team will arrange repair or replacement as appropriate for the issue. Please provide the order number that the item is attached to, a picture of the shipping packaging that the item arrived in, and three pictures of the item itself showing the damage (2 up-close, and 1 from further away).
How are pre-order questions answered?
For any questions before you place your order, please reach out to Avec Interiors. We will be happy to assist!
You will be sent email updates as your order goes through the shipping process. You can also create a customer profile during the purchasing process, so you can log-in and check your order status. If you check out as a guest, you will be unable to log-in and check your order status.
We are here to help you have the most seamless order process possible. If you have additional questions, reach out to firstname.lastname@example.org. For post-purchase questions, email us at the same address or give us a call at (801) 508-4343
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